Q. How Do I Choose the Right Size?
Finding your perfect fit is easy with our detailed size chart, designed specifically for our jackets and trousers. Just follow the measurements to select the size that works best for you.
Can’t find your size on the chart? No problem! We offer a custom sizing option—just send us your exact measurements, and we’ll tailor a piece especially for you. Please note that custom sizing comes with a small additional fee of £20.
Q. Why Do I Need to Check My Email?
When you place an order or sign up on our website, we ask for an active email address. Why? Because that’s where we send all important updates—order confirmation, processing status, shipping details, and tracking info. Checking your email helps you stay in the loop and ensures a smooth shopping experience.
Q. Can I Exchange or Return My Item?
Absolutely! We offer a 30-day hassle-free return and exchange policy.
-
If we made a mistake—wrong size, material, or product—we’ll cover the return shipping and send a replacement.
-
If the issue was on your end—like choosing the wrong size or simply changing your mind—you’re responsible for the return shipping.
Prefer a refund? No worries—we’ll give you a full refund as long as it’s within 30 days of purchase.
Q. How Long Does Delivery Take?
Standard orders usually arrive within 8 to 10 working days.
For custom-sized jackets, the crafting process takes longer. Please allow 15 to 18 working days so we can cut and stitch your jacket to fit you perfectly.
We use trusted delivery partners like DHL, Skynet, and TNT Express to ensure your order reaches you safely and quickly.
Q. Why Haven’t I Received a Reply to My Email Yet?
We do our best to respond to all customer emails within 12 working hours. However, during peak times or due to unexpected technical delays, replies might take a little longer.
We appreciate your patience and assure you that every message is important to us—we will get back to you as soon as possible.
Q. Why Does the Color of My Jacket Look Different?
Colors can sometimes appear slightly different in photos due to studio lighting or screen settings. We always list the exact color of the jacket in the product description to help you make the right choice.
Still unsure? Reach out to us—we’re happy to answer your questions before you order.
Q. Why Am I Getting a Payment Error?
Before you check out, make sure:
-
Your card hasn’t expired
-
The billing address matches your card info
-
The card number is correct
-
You have enough funds or available credit
Reviewing these details can help avoid payment issues and get your order processed without delay.
Q. Can I Speak to Customer Support Over the Phone?
Yes! If you prefer a phone call, just send us your phone number via email. One of our team members will reach out to you within 12 to 15 working hours to assist with your query.
Q. Can I See Real Photos of the Jacket?
Of course! While our website may feature model or celebrity images, we understand the need to see real, unedited photos. Just email us at [email protected], and if the item is in stock, we’ll send you actual pictures of the jacket.
Q. Will I Have to Pay Customs or Import Fees?
Depending on your country’s regulations, you may need to pay customs or import duties once your package arrives. These fees are set by local customs authorities and are the buyer’s responsibility.
Please keep in mind, this applies to both retail and wholesale orders.
Q. Can I Make Changes After Placing My Order?
Yes—but only within 24 hours of placing your order. If you want to change the size, color, or design, please email us right away.
After 24 hours, the production process begins. Once stitching has started, we can no longer make adjustments to the order. So, please double-check all details before confirming your purchase.